We strive to ensure you love your purchase. However, if you’re not fully satisfied, we offer returns and exchanges under the following conditions:
a. Eligibility for Return:
- a. Eligibility for Return (Detailed)
To ensure a smooth and fair return process, we have established the following return eligibility criteria:
✅ 1. Return Request Timeline
Return or exchange request must be raised within 7 calendar days from the date of delivery.
🧼 2. Product Condition Requirements
The item must be unused, unwashed, and in original condition.
All original tags, labels, and packaging must be intact and not damaged.
Items must not have any perfume smell, makeup stains, stretching, or wear and tear.
📸 3. Product Unboxing Video (MANDATORY)
To process any return, it is mandatory to share a clear unboxing video showing:
The product being opened from its original packaging (without cuts or edits).
The product defect (if any), size tag, and overall condition.
The shipping label on the parcel.
🚫 Without this unboxing video, we cannot process returns or claims for damage, defect, or wrong items — this is to avoid misuse and ensure fairness.
4. Returnable Reasons
We accept returns only in the following situations:
You received a damaged product.
You received the wrong item or size than what was ordered.
The product has a manufacturing defect.
📦 Note: Minor color variations due to photography or lighting are not considered valid reasons for return.
🧾 5. Proof of Purchase Required
You must provide either:
The original invoice, OR
A digital receipt/email confirmation of the purchase.
.
b. Non-Returnable Items:
- Innerwear, lingerie, or hygiene-related products
- Customized or altered products
- Accessories
🔄 2. EXCHANGE POLICY
We allow exchanges only if:
- The product is defective, damaged, or you received the wrong item.
- Exchange requests must be made within 7 days of receiving the item.
- Exchanges depend on stock availability.
To initiate an exchange, contact us via WhatsApp or email:
📧 madhurfashionhub@gmail.com
📞 8349542005
💰 3. REFUND POLICY
Refunds are processed only in the following cases:
- The item you ordered is out of stock.
- The returned product passed our quality check and qualifies for a refund.
a. Refund Mode:
- Prepaid Orders: Refunded to the original payment method.
- COD Orders: Refunded via bank transfer or store credit after return is received and approved.
b. Refund Timeline:
- Refunds are processed within 5–7 business days after we receive the returned item.
🚚 4. RETURN SHIPPING
- For eligible returns, we will arrange reverse pickup (where available).
- If reverse pickup is not serviceable in your area, you must ship the item back to us at your own cost.
- Shipping fees are non-refundable unless the return is due to our error (defective/wrong item).
📦 5. HOW TO REQUEST A RETURN OR EXCHANGE
Step-by-step:
- Contact us via email or WhatsApp within 7 days of receiving the item.
- Provide your Order ID, reason for return, and photos if required.
- Wait for confirmation and pickup details.
- Return the product in proper condition.
⚠️ 6. IMPORTANT NOTES
- Items returned without proper communication or approval will not be accepted.
- We reserve the right to reject a return if the item does not meet our return criteria.
- In case of disputes, Madhur Fashion Hub reserves the final right of decision.
📞 Contact Us
For any queries or concerns, please contact:
Madhur Fashion Hub
Email: madhurfashionhub@gmail.com
Phone/WhatsApp: 8349542005